Player Protection

Gaming Should Be
Fun, Not a Burden

At c778, responsible gaming is not an afterthought — it is a core part of how we operate. We provide every player in Bangladesh with the tools, information, and direct support needed to keep gambling enjoyable, safe, and firmly within personal limits.

21+

Minimum Age

24/7

Support Access

৳500

Min. Deposit Limit

Self

Exclusion Available

Safe & Responsible

Our Commitment

Gambling Done Right

c778 is Bangladesh's trusted online betting and casino platform, and with that trust comes a genuine responsibility to ensure that gaming remains a source of entertainment rather than a source of harm. We believe that the vast majority of our players enjoy gambling as a leisure activity — and our responsible gaming programme exists to keep it that way for everyone.

Problem gambling affects a small but significant portion of players in every market, including Bangladesh. The c778 responsible gaming framework is designed to identify early warning signs, empower players with practical self-management tools, and provide a clear path to professional support for anyone who needs it.

This page outlines the full range of tools and policies available on c778. We encourage every player — regardless of how casually they bet on cricket, play slots, or join live casino sessions — to read this page at least once and to use these tools proactively.

Age requirement: All c778 players must be aged 21 years or older. Age verification is mandatory during account registration and may be requested again at any time. Underage gambling is strictly prohibited, and any account found to belong to a minor will be immediately closed in accordance with our Terms & Conditions.

Is Gambling a Problem for You?

Ask yourself the following questions honestly. If you answer "yes" to two or more, we strongly recommend using the self-assessment and support tools described on this page.

Do you spend more money gambling than you originally planned?

Do you chase losses by placing more bets after a losing session?

Have you borrowed money or sold possessions to fund gambling?

Do you feel irritable or anxious when you are unable to gamble?

Has gambling affected your relationships, work, or studies?

Do you hide the extent of your gambling from family or friends?

Player Tools

Controls Available on c778

Every registered c778 player can activate the following responsible gaming controls at any time, directly through their account settings or by contacting our 24/7 support team.

Deposit Limits

Set a daily, weekly, or monthly cap on how much you deposit into your c778 account. Once a limit is in place, it takes effect immediately. Increasing a limit requires a mandatory 7-day cooling-off period before it becomes active — decreasing a limit takes effect instantly.

Session Time Limits

Define how long each gambling session on c778 can last. Once your chosen time limit is reached, you will receive a clear on-screen notification and, if you choose, an automatic logout. This tool helps prevent extended unplanned sessions that can lead to impulsive betting behaviour.

Loss Limits

Set a maximum net loss threshold over a defined period. When your cumulative losses reach the limit you set, c778 will prevent further wagering until the period resets. This is one of the most effective tools for keeping gambling within your personal financial means.

Time-Out (Cool-Off)

Take a short break from c778 with a time-out period of 24 hours, 7 days, or 30 days. During a time-out, you cannot place bets, make deposits, or access casino games. Time-outs cannot be reversed once activated — the break must run its full course before your account becomes accessible again.

Self-Exclusion

For players who need a longer or permanent break, c778 offers self-exclusion periods of 6 months, 1 year, 3 years, or permanent closure. Self-exclusion is irreversible for the chosen duration. During self-exclusion, your account is locked, all promotional communications are stopped, and re-registration attempts will be declined.

Reality Checks

Enable periodic reality-check pop-ups that appear during active gaming sessions. These on-screen reminders display how long you have been playing and the net outcome of your session, helping you make conscious, informed decisions about whether to continue or take a break.

How to Activate These Tools

Setting up responsible gaming controls on c778 is straightforward. Follow the steps below to activate any of the tools described above.

Access your account via the c778 Login page using your registered credentials.

Navigate to Account Settings

Open the account menu and select "Responsible Gaming" or "Player Protection" from the settings panel.

Choose your tool

Select the control you want to activate — deposit limit, loss limit, time-out, session limit, reality checks, or self-exclusion.

Set your parameters

Enter the specific amount (in BDT) or time duration you want to apply, then confirm your choice.

Contact support if needed

If you cannot find the settings panel or need help activating a control, reach our 24/7 live chat team immediately — they can apply any restriction to your account on request.

Limit Types at a Glance

The table below summarises how each limit type works and the cool-off period that applies when you request a change.

Tool	Takes Effect	Reversible?
Deposit Limit (decrease)	Immediately	7-day wait to increase
Deposit Limit (increase)	After 7 days	Yes
Loss Limit	Immediately	7-day wait to increase
Session Time Limit	Immediately	Yes
Time-Out (24h – 30d)	Immediately	Must run full term
Self-Exclusion (6m – 1y)	Immediately	Must run full term
Self-Exclusion (Permanent)	Immediately	Irreversible
Reality Checks	Immediately	Yes

Important: All responsible gaming tools applied through c778 are enforced at the account level. Creating a second account to circumvent an active limit or self-exclusion is a serious breach of our Terms & Conditions and will result in immediate account closure and forfeiture of any balance.

Healthy Gambling Habits

Responsible gambling is not just about using restriction tools — it starts with the mindset and habits you bring to every session. The following practices are recommended for all c778 players, from casual cricket bettors to regular casino participants across Dhaka, Chittagong, Sylhet, and beyond.

Set a budget before you start. Decide in advance how much you are willing to spend and treat that amount as an entertainment expense — not as an investment you expect to recover.

Never chase losses. If you have reached your session budget, stop. Increasing bet sizes to recover losses is one of the most common patterns that leads to problem gambling.

Play with disposable income only. Only gamble with money you can genuinely afford to lose. Never use funds earmarked for rent, food, bills, education, or family expenses.

Take regular breaks. Step away from the screen at regular intervals. Use the session time limit feature to enforce breaks automatically if needed.

Do not gamble under the influence. Avoid betting while affected by alcohol, medication, or extreme emotional states such as stress, grief, or financial anxiety.

Balance gambling with other activities. Gambling should be one of many leisure activities in your life, not the primary one. Maintaining a healthy balance reduces the risk of dependency.

Keep track of time and money spent. Use the transaction history and session logs in your c778 account to review how much you have spent and for how long over the past week or month.

Be honest with yourself. If gambling stops being fun and starts feeling like an obligation or a financial lifeline, that is a clear signal to pause and seek guidance.

Remember: The house always has a statistical edge in casino games, and sports betting outcomes are never guaranteed. c778's games are designed for entertainment, not as a reliable source of income. No betting system, strategy, or streak guarantees profit over time.

Underage Player Protection

c778 enforces a strict minimum age policy. All players must be aged 21 years or older to register an account, make deposits, place bets, or participate in any game on the platform. This policy applies to all players in Bangladesh without exception.

Age Verification Process

Every new c778 account is subject to age verification as part of the KYC (Know Your Customer) process. Acceptable identity documents include Bangladesh National ID cards, passports, and other government-issued photo identification that clearly displays the holder's date of birth. Accounts that fail to complete age verification within the required timeframe will be suspended pending document submission.

Protecting Minors in Your Household

If you share a device with younger family members, we strongly recommend taking the following steps to prevent underage access to c778:

Always log out of your c778 account after each session. Never save login credentials on shared devices.
Use device-level parental controls and content filtering software to restrict access to gambling websites for minors.
Keep your bKash, Nagad, Rocket, or Upay credentials strictly private — do not store them in browser autofill on shared devices.
Speak openly with younger family members about the risks of gambling and the legal age requirement.

Report underage access immediately. If you believe a minor has accessed or registered an account on c778, contact our support team at once via live chat or at [email protected]. We will investigate and act without delay. The safety of minors takes absolute priority.

Get Help

We Are Here for You

If you are concerned about your own gambling or that of someone you know, reach out to c778 directly or contact a professional support service. You do not have to manage this alone.

Live Chat

Our support team is available 24 hours a day, 7 days a week including all Bangladesh public holidays. Start a live chat from any page on c778.

Available 24/7

Email Support

Send a detailed message to our responsible gaming team. Include your account username and a brief description of your concern for the fastest response.

[email protected]

Reach our support team on WhatsApp for urgent account matters including immediate self-exclusion requests and deposit limit activation.

+880 1700 000000

Response Times

Live chat responses are immediate. Email enquiries are answered within 24 hours (Bangladesh Standard Time, UTC+6). Urgent safeguarding requests are prioritised.

BST UTC+6

Professional Support Organisations

c778 encourages any player who believes they may have a gambling problem to seek professional support. The following types of organisations provide confidential advice, counselling, and treatment services for individuals experiencing gambling-related harm and their families:

National mental health helplines: Contact the National Mental Health Helpline in Bangladesh for confidential counselling and referrals to specialist support services.
Community health centres: Government-run community health centres across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh offer free counselling services for behavioural health concerns including problem gambling.
Gamblers Anonymous: A worldwide peer-support fellowship for people with gambling problems, with meetings available in person and online.
Family counselling services: Specialised counselling for family members affected by a loved one's gambling behaviour is available through a number of NGOs and social welfare organisations operating in Bangladesh.

c778 does not profit from problem gambling. We actively monitor player behaviour for indicators of harm and may proactively contact players whose account activity suggests a potential problem. Such outreach is conducted with sensitivity and without any sales or marketing intent.

All responsible gaming interactions with c778's support team are treated as strictly confidential. We will never share details of a player's responsible gaming history with third parties except where required by law or to protect the safety of the player or others.

Gaming Should Be Fun, Not a Burden