c778 Privacy Policy
At c778, protecting your personal data is a core responsibility, not an afterthought. This Privacy Policy explains exactly what information we collect, why we collect it, how it is used, and the rights you hold as a registered player in Bangladesh.
How c778 Protects Your Data
We apply industry-standard security practices and maintain strict data handling principles across every aspect of the c778 platform, from account registration through to withdrawal processing.
256-Bit SSL Encryption
Every connection between your device and c778 is encrypted using industry-standard 256-bit SSL technology. Your login credentials, payment details, and personal information are fully protected in transit at all times.
Minimal Data Collection
c778 collects only the personal data that is strictly necessary to operate your account, process transactions, and meet our legal obligations. We do not collect data beyond what is required for these specific purposes.
No Sale of Personal Data
c778 does not sell, rent, or trade your personal data to unaffiliated third parties for marketing or commercial purposes. Your information belongs to you, and we treat it with the discretion it deserves.
Strict Access Controls
Access to player data within c778 is restricted on a strict need-to-know basis. Only authorised personnel whose roles require access to personal information are permitted to view or process it, and all such access is logged and audited.
Your Rights, Respected
You retain clear rights over your personal data at all times, including the right to access, correct, or request deletion of your information. c778 responds to all verified data rights requests promptly and without undue delay.
Defined Retention Periods
c778 retains personal data only for as long as it is needed to fulfil the purposes for which it was collected, or as required by applicable law. Once data is no longer needed, it is securely deleted or anonymised.
Introduction
This Privacy Policy ("Policy") describes how c778 ("c778", "we", "us", "our") collects, uses, stores, and discloses personal data relating to individuals ("you", "Player", "User") who access or use the c778 online betting and casino platform, available at https://c778.io (the "Platform").
c778 is committed to handling your personal data with transparency, integrity, and in accordance with applicable data protection principles. We recognise that players in Bangladesh entrust us with sensitive personal and financial information, and we take that responsibility seriously.
This Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy. By registering an account or using the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.
This Policy applies to all personal data collected through the c778 website, mobile interface, live chat function, email correspondence, and any other channel through which you interact with c778. It does not apply to third-party websites or services linked from the Platform.
Data We Collect
c778 collects personal data in two principal ways: information you provide directly to us, and information collected automatically through your use of the Platform. The specific categories of data we collect are described below.
2.1 Data You Provide Directly
- Identity data: Full legal name, date of birth, gender, and nationality as provided during account registration or KYC verification.
- Contact data: Email address, phone number (including WhatsApp contact details), and postal address, including city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi).
- Account credentials: Username and encrypted password. Passwords are stored using one-way hashing and are never accessible to c778 staff in plain-text form.
- Identity verification documents: Copies of government-issued identification (such as Bangladesh National ID cards or passports) and address verification documents submitted as part of the KYC process.
- Financial data: Payment method identifiers associated with bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard transactions. Full card numbers are not stored by c778 — payment processing is handled by our payment partners under their own data security standards.
- Communications data: Any information you provide through live chat, email support, feedback forms, or other correspondence with c778.
2.2 Data Collected Automatically
- Device and technical data: IP address, browser type and version, operating system, device identifiers, screen resolution, and network type.
- Usage data: Pages visited, games played, bet history, session duration, click patterns, and navigation paths within the Platform.
- Location data: General geographic location inferred from IP address (country and city level). c778 does not collect GPS or precise real-time location data.
- Cookie and tracking data: Information collected via cookies, web beacons, and similar tracking technologies as described in Section 6 of this Policy.
| Category | Examples | Collected By |
|---|---|---|
| Identity | Name, date of birth, NID copy | You (registration / KYC) |
| Contact | Email, phone, address | You (registration) |
| Financial | bKash / Nagad identifiers, transaction records | You + payment providers |
| Technical | IP address, device type, browser | Automatically |
| Usage | Bet history, games played, session time | Automatically |
| Communications | Chat transcripts, support emails | You (support interactions) |
How We Use Your Data
c778 uses personal data only for the specific, defined purposes listed below. We do not use your data for any purpose that is incompatible with the purpose for which it was originally collected without first obtaining your consent.
- Account management: To create, maintain, verify, and administer your c778 player account, including processing logins, updating your profile, and managing account security.
- Transaction processing: To process deposits and withdrawals through bKash, Nagad, Rocket, Upay, and other accepted payment methods, and to maintain accurate financial records of all transactions conducted in Bangladeshi Taka (BDT).
- Identity and age verification: To verify that you are aged 21 or above and that your account information is accurate, as required by our responsible gaming and compliance obligations.
- Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, collusion, bonus abuse, and other prohibited conduct on the Platform. This includes automated analysis of betting patterns and transaction behaviour.
- Customer support: To respond to your enquiries, resolve disputes, process complaints, and provide ongoing account assistance via live chat, email, and WhatsApp.
- Platform improvement: To analyse usage patterns, diagnose technical issues, optimise game performance, and improve the overall player experience on c778, including ensuring the Platform functions correctly on mobile devices commonly used across Bangladesh.
- Marketing communications: Where you have opted in to receive promotional communications, to send you information about c778 promotions, bonuses, cricket betting markets (such as BPL and T20 World Cup events), new game launches, and seasonal offers. You may withdraw this consent at any time by contacting support.
- Legal compliance: To fulfil obligations imposed by applicable law, including anti-money-laundering requirements, record-keeping obligations, and responses to lawful requests from public authorities.
- Responsible gaming: To monitor player behaviour for indicators of problem gambling, apply self-imposed deposit limits and session controls, and administer self-exclusion requests in accordance with our Responsible Gaming Policy.
Legal Basis for Processing
c778 processes your personal data on one or more of the following legal bases:
- Contractual necessity: Processing that is necessary to perform the contract between you and c778 — specifically, the Terms & Conditions you accept upon registration. This covers account creation, transaction processing, game delivery, and customer support.
- Legitimate interests: Processing that is in the legitimate interests of c778 or a third party, where those interests are not overridden by your data protection rights. This covers fraud prevention, Platform security, usage analytics, and service improvement.
- Legal obligation: Processing that is necessary for c778 to comply with a legal obligation, including anti-money-laundering laws, record-keeping requirements, and lawful disclosures to regulatory or law enforcement authorities.
- Consent: Where c778 relies on your freely given, specific, informed, and unambiguous consent as the basis for processing — principally for direct marketing communications. You have the right to withdraw this consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
Where c778 relies on legitimate interests as the legal basis for processing, we have carried out a balancing assessment to ensure that our interests do not override your fundamental rights and freedoms. If you would like further information about any such assessment, please contact us at [email protected].
Data Sharing & Disclosure
c778 does not sell or rent your personal data to third parties. We may share your personal data with the following categories of recipients, strictly for the purposes described in this Policy:
- Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and card-processing partners receive transactional data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and applicable data protection standards.
- Identity verification providers: Third-party KYC and document verification services that assist c778 in confirming player identities and ages in compliance with our verification obligations.
- Fraud prevention services: Providers of fraud detection, risk scoring, and anti-money-laundering screening tools that process data on behalf of c778 under strict confidentiality arrangements.
- IT and infrastructure providers: Cloud hosting, database management, security monitoring, and related technology service providers that process data on c778's behalf and are contractually required to maintain appropriate data protection standards.
- Customer support platforms: Live chat and helpdesk software providers that process communication data in order to facilitate player support interactions.
- Legal and regulatory authorities: Where required by applicable law or in response to a valid legal process, c778 may disclose personal data to law enforcement agencies, government bodies, courts, or regulators. c778 will notify affected players of any such disclosure to the extent permitted by law.
- Professional advisers: Lawyers, auditors, and accountants who are bound by professional confidentiality obligations and require access to data in the course of advising c778.
All third parties with whom c778 shares personal data are required to implement appropriate technical and organisational measures to protect that data, and are permitted to process it only for the specified purposes and in accordance with c778's instructions.
Cookies & Tracking Technologies
c778 uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain session continuity, analyse usage patterns, and support fraud prevention. The following types of cookies are used on c778:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Maintain your login session, remember language preferences, enable core Platform functions | Session / up to 1 year |
| Analytics | Track page visits, session duration, and navigation paths to improve Platform performance | Up to 2 years |
| Security | Detect suspicious login attempts and protect against cross-site request forgery | Session |
| Preferences | Store your display preferences, game settings, and responsible gaming tool configurations | Up to 1 year |
Most web browsers allow you to control cookies through the browser settings. Disabling essential cookies may impair your ability to log in, place bets, or use certain features of the Platform. Non-essential cookies can be declined without affecting core functionality.
c778 does not use third-party advertising cookies or cross-site tracking cookies for behavioural advertising purposes. Analytics data collected via cookies is used solely to improve Platform performance and the player experience.
Data Security
c778 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security practices include, but are not limited to:
- 256-bit SSL/TLS encryption applied to all data transmitted between your device and the c778 Platform.
- One-way password hashing using industry-standard algorithms, ensuring that your account password is never stored or accessible in plain-text form.
- Encrypted storage of sensitive personal and financial data at rest within c778's secure infrastructure.
- Role-based access controls ensuring that internal access to player data is restricted to personnel with a legitimate operational need.
- Regular security audits and vulnerability assessments of the Platform and underlying infrastructure.
- Intrusion detection and monitoring systems operating continuously to identify and respond to potential security incidents in real time.
- Secure disposal of data and devices in accordance with established data destruction standards when data is no longer required.
Despite these measures, no data transmission over the internet or storage system can be guaranteed to be 100% secure. In the unlikely event of a data breach affecting your personal data, c778 will notify you in accordance with applicable legal requirements and will take all reasonable steps to mitigate the impact.
You are responsible for maintaining the security of your own account credentials. Never share your c778 username or password with any third party. If you suspect unauthorised access to your account, contact c778 support immediately via live chat or at [email protected].
Data Retention
c778 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention guidelines apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | Legal compliance and dispute resolution |
| KYC verification documents | Duration of account + 5 years post-closure | Anti-money-laundering legal requirements |
| Financial transaction records | 7 years from transaction date | Financial record-keeping obligations |
| Betting history | Duration of account + 5 years post-closure | Dispute resolution and responsible gaming monitoring |
| Customer support communications | 3 years from last interaction | Quality assurance and complaint resolution |
| Marketing preferences | Until consent is withdrawn or account closed | Consent management |
| Technical / log data | Up to 12 months | Security monitoring and fraud prevention |
Once the applicable retention period has expired and there is no longer a legitimate basis for retaining the data, c778 will securely delete or irreversibly anonymise the personal data in question.
Your Data Rights
As a c778 player, you hold a number of rights with respect to the personal data we hold about you. These rights are described below. To exercise any of these rights, please contact c778 at [email protected] with the subject line "Data Rights Request". c778 will respond to all verified requests within 30 days.
Request a copy of the personal data c778 holds about you, along with information on how it is being used and on what legal basis.
Request correction of inaccurate or incomplete personal data. You may also update certain information directly via your account settings dashboard.
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
Request that c778 restricts the processing of your data in certain circumstances, such as while the accuracy of the data is being contested.
Receive a copy of your personal data in a structured, commonly used, machine-readable format for transfer to another service provider.
Object to the processing of your personal data where c778 relies on legitimate interests as the legal basis, or to the use of your data for direct marketing.
Where c778 processes your data on the basis of consent (e.g., marketing emails), you may withdraw that consent at any time with immediate effect.
Request human review of any decision made solely by automated means that significantly affects you, such as account restrictions based on fraud detection algorithms.
c778 will not charge a fee for exercising any of the above rights unless a request is manifestly unfounded or excessive. In such cases, c778 reserves the right to charge a reasonable administrative fee or to refuse to act on the request, with written justification provided to you.
Children's Privacy
The c778 Platform is strictly intended for individuals who are aged 21 years or older. c778 does not knowingly collect, process, or store personal data belonging to individuals under the age of 21.
During account registration, all applicants are required to confirm that they meet the minimum age requirement and to submit identity documentation demonstrating their date of birth as part of the KYC verification process. Accounts that cannot be verified as belonging to an individual aged 21 or above will be suspended and any funds held in such accounts will be handled in accordance with our Terms & Conditions.
If c778 becomes aware that personal data has been collected from an individual under the age of 21 without appropriate parental or guardian consent, that data will be deleted promptly and the associated account will be permanently closed. If you have reason to believe that a minor has registered an account on c778, please notify us immediately at [email protected].
If you are a parent or guardian and believe your child may have accessed the c778 Platform, please contact our support team immediately. We take underage access extremely seriously and will act without delay upon receiving a credible report.
Third-Party Links
The c778 Platform may from time to time display informational references to third-party services such as payment processors, game providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi), and sports data providers. Where the Platform links to or integrates with third-party services, those third parties operate their own independent privacy policies and data handling practices.
c778 is not responsible for the privacy practices of any third-party service, and the inclusion of a reference to or integration with a third-party service does not constitute endorsement of that party's privacy practices. We strongly encourage you to read the privacy policy of any third-party service you access in connection with the c778 Platform.
Payment processing partners such as bKash, Nagad, Rocket, and Upay are independently operated services. When you use these services to deposit or withdraw funds on c778, the relevant transaction data is processed by those providers under their own terms and privacy policies. c778 receives only the transactional identifiers necessary to reconcile your account balance — full payment credentials are never stored on c778's systems.
Policy Updates
c778 reserves the right to update or amend this Privacy Policy at any time. When material changes are made to this Policy, c778 will notify registered players by email or via a prominent notice on the Platform prior to the changes taking effect. The updated Policy will be published at https://c778.io/privacy-policy with a revised effective date.
Your continued use of the c778 Platform following the publication of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes to this Policy, you must cease using the Platform and may request account closure by contacting support.
We recommend that you review this Policy periodically to stay informed about how c778 is protecting your personal data. The "Effective Date" at the top of this page indicates when the current version was last updated.
Minor editorial updates that do not affect the substance of this Policy (such as corrections to spelling or formatting) may be made without prior notice. Only changes that materially affect how your data is processed will be communicated via the notification channels described above.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way c778 handles your personal data, please contact our support team using any of the following channels. All privacy-related enquiries will be handled with strict confidentiality.
- Email: [email protected] — please use the subject line "Privacy Enquiry" or "Data Rights Request" for faster handling.
- WhatsApp: +880 1700 000000 — available for urgent enquiries during support hours (24/7 live chat).
- Live Chat: Available directly on the c778 Platform, 24 hours a day, 7 days a week, including during public holidays in Bangladesh.
- Response time: c778 aims to acknowledge all privacy-related enquiries within 3 business days (Bangladesh Standard Time, UTC+6) and to provide a substantive response within 30 calendar days.
c778 is committed to resolving all data protection concerns in good faith and in a timely manner. If you remain dissatisfied with our response after raising a concern directly with us, you may wish to seek independent advice regarding your data protection rights.
Explore c778 With Confidence
Now that you understand how c778 protects your data, dive into our full range of cricket betting markets, live casino tables, and slot games — all in a safe, secure environment built for players in Bangladesh.